SHOP |
Q: What is KOINOBORI-JAPAN.JP? |
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A:KOINOBORI-JAPAN.JP is an online shopping site specializing in Japanese koinobori, carp windsocks or carp streamers, and their related goods, being operated by a Japanese company named INTER-LAB CORPORATION.
KOINOBORI-JAPAN.JP presents these articles to people all over the world, at very reasonable prices. |
CURRENCY |
Q: Why are your prices shown
in the Japanese currency, Yen? |
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A: We have customers in many countries all over the world. Although it may
seem convenient to follow the pattern of other web shops and display prices
in US dollars, we have decided to display prices in Japanese Yen so that
we may cater equally to all of our customers and also allow for streamlined
maintenance of our prices. |
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Q: How do I know the price in
the currency of our country? |
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A: All prices are shown in the Japanese currency, Yen (JPY). You may have
a general idea, by clicking the button "EXCHANGE RATE" on the
right for the true value in the currency desired. Please be sure to confirm
the true value in your currency, before you place an order. |
ITEM |
Q: Do you have some catalog
or leaflet of your items? |
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A: No. This website "KOINOBORI-JAPAN.JP" is the only one tool we
can show you all of our koinobori items. This is mainly because we
think that the website on the Internet is the best tool to let the customers
know the newest information both promptly and continually, different from
printings. Actually, we frequently update the contents including the new items.
Furthermore, we try to reduce the cost as much as possible in order to offer
you lower prices. "The best quality at the least price" is one of our basic
policies. |
WHOLESALE |
Q: Do you have any wholesale price lists? How can we set up a wholesale account?
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A: No.
Via Internet, we sell our products directly to our consumers all over the
world.
In order to give and keep the best price and service to each customer,
DIRECT SALES is our basic policy. Therefore, we don't sell our products by wholesale. |
ORDER |
Q: Do you accept purchase orders from overseas? |
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A: Yes, of course. "KOINOBORI-JAPAN.JP" is accepting purchase orders
from all over the world. If you would like to know more about how-to-order,
take a look at the HOW TO ORDER page. However, there are some areas outside
of which EMS cannot deliver. Be sure to let us know the address or the
name of the country and the city in case of purchase order or inquiry.
There are also some goods unable to be delivered to some areas due to EMS
regulations of the size of a parcel.
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Q: Why don't you use a
shopping basket system like other web shops? |
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A: With such things as shipping costs or
exchange rate calculations catering for a every country, it would require that
we develop a complex website that would slowly draw our time and efforts away
from sourcing and supplying high quality and interesting products. We would
prefer to spend the time and effort required to develop and maintain such a
system responding to each and every customer on an individual basis, which is in
fact what we do. |
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Q: Will the order be
definitely placed, if all necessary items are filled in the order form and sent
as is? |
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A: No. Since shipping charges have to be
determined for each item in the order, we will inform you by e-mail of the total
cost, including the shipping charges. Contact us first by
e-mail. |
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Q: Is
the order changeable after sending the order form? |
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A: Yes. Since an exchange of several
mails will be necessary, until the order is confirmed, you may pose additional
questions and you may alter your order in your mail. |
PAYMENT |
Q: How can I
pay? |
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A: There are 2 options in payment:
1) your own credit
card (VISA, or MasterCard)
2) If you would like to know more about each method, please see below.
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Please see below!
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Q: Can I make payment by a
credit card? |
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A: Yes. You can pay by
your own credit card/Visa, MasterCard, AMERICAN EXPRESS, JCB, Diners Club
International or their tied-up card. Your credit card payment procedure will be
done at an e-cash site, which is protected by a secure (SSL by VeriSign)
transaction. Since our register page is protected by a secure transaction, your
credit card information cannot be read by anyone on the Internet. Therefore,
please never send your important credit card information directly to us by
email. Your credit card payment procedure must be done only at the said e-cash
register page.
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Q: How can I wire transfer the money to your bank account? |
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A: In case you select Wire Transfer, we inform you by email of the necessary
detailed information for that transfer. |
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SHIPPING |
Q: Is there any option in
shipping? |
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A: No, we only use EMS in shipping. EMS, international
express mail service by air freight, is a speedy way to send documents as well
as general articles as top priority mail. EMS is also the most reliable shipping
method. You can track and trace your order with the given EMS item number by
visiting the Japan Post's official site. If you would like to know more about
EMS, please take a look at the SHIPPING
page. Those who wish to have the product delivered as a gift need to let us
know that. When that is not requested, we will send out the goods with an
invoice as usual and write clearly what the article is and the price in a
delivery check.
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